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帮助中心/Account and data

Account and data

Sign-in, file retention, and deleting your data.

  • How long files are kept, and how to delete them Retention differs between guest use and accounts. Deletion is always in your hands. Retention Guest uploads are removed automatically after about one day, files and results togeth
  • Trouble signing in Most sign-in problems come down to one of four causes. Work through them in order. 1. Wrong sign-in method If you signed up with Google, use Continue with Google every time; the e
  • Delete your account You can leave completely, and here is how it works. Before you delete Download any exports you want to keep; deletion removes projects and their results. If you have an active sub
  • How your files are handled You are uploading sensitive material by definition; here is how it is treated. Processing The editing preview runs in your browser, and uploaded files are processed to produce det

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